Orders & Payment
You can add your orders in the cart. Once you are done with your shopping you may see your orders at My cart section on our page.
Once an order is placed, it is processed quickly to ensure timely delivery. Unfortunately, we cannot modify or cancel orders once they have been shipped. Please double check your order before completing the purchase.
You may change the shipping address as soon as possible by contacting us. We will try to change it with our delivery partners.
We offer payments via Visa, MasterCard, American Express, Google Pay, Apple Pay, PayPal, ZipPay, Afterpay, UnionPay and ShopPay.
Shipping & Delivery
The shipping cost is free for all orders. Currently, we only ship in Australia.
Once your order is dispatched, you will receive a tracking number. You can use this number to track your package on our website or the courier's website.
We generally take 1-2 business days(Mon-Fri) to ship and 7-15 business days(Mon-Fri) to transit.
At present, we do not offer international shipping.
Returns & Refunds
If an item arrives and the packaging or the item itself is clearly and significantly damaged/faulty, you should take photos or video showing the damage/fault and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.
If you notice that an item is damaged/faulty after it has been delivered to you, please take photos or video clearly showing the damage/fault and contact us as soon as possible.
We will refund or replace the product with a new one.
If you notice that an item is damaged/faulty after it has been delivered to you, please take photos or video clearly showing the damage/fault and contact us as soon as possible.
We will refund or replace the product with a new one.
We are sorry that you received a damaged product. Kindly keep the item in the condition you received it and contact us. We will make sure that you receive the correct product.
General
To stay informed about our latest promotions, discounts, and new arrivals, follow our social media handles. You may subscribe our newsletter for more updates.
You may reach out to us via our email contact@prettyandpractical.com.au or customer service phone: +61 411 597 261. Our office is at Suite 1.01, Level 1, 4 Burbank Place, Norwest NSW 2153.
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