At Pretty and Practical, customer satisfaction is our top priority. Whether you have questions about your order, shipping times, returns, product details, or general inquiries, our friendly support team is here to help.
We are committed to providing reliable customer service across Australia and ensuring a smooth and secure online shopping experience.
For faster assistance, please include your order number (if applicable) in your message.
Business Hours (AEST)
Monday – Friday: 9:00 AM – 6:00 PM Saturday: 10:00 AM – 4:00 PM Sunday: Closed
Please note that we are closed on major public holidays. For urgent matters, our support team monitors inquiries outside regular business hours where possible.
If you have any questions or need assistance, please fill out the form below and our team will get back to you as soon as possible.
Contact form
Response Time Expectations
We typically respond to inquiries within 24-48 hours. For urgent matters, please call our customer service hotline.
Privacy Assurance
Your contact information is kept confidential and used solely for your inquiry or order. We respect your privacy and do not share your personal information.
Feedback and Reviews
We value your feedback and actively strive to improve our products and services. If you have suggestions or like to share your experience, we would love to hear from you.
Choosing a selection results in a full page refresh.
